Refund and Cancellation

WordsSimply provides membership-based access to digital English-learning materials available for online reading through the platform.

Because premium content becomes accessible after a successful purchase and digital access cannot be returned in the same way as a physical product, membership payments are generally non-refundable once access has been activated.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law. India’s Consumer Protection Act covers online transactions and provides protection against deficient services, unfair trade practices and unfair contractual terms.

1. Review Before Purchasing

Before completing a payment, please review:

• membership duration
• included content and features
• selected language or membership plan
• online-reading-only access model
• device, browser and internet requirements
• price, currency and applicable charges
• Terms & Conditions and this Refund Policy

A WordsSimply membership provides limited access to the included material for the period stated at checkout. It does not provide ownership or downloadable copies of the books and learning resources.

2. Situations That Are Generally Non-Refundable

Refunds will generally not be issued in cases involving:

• a change of mind after membership activation
• an accidental purchase after premium access has been used
• non-use or limited use of the membership
• failure to complete the available learning material
• personal schedule, interest or learning-plan changes
• expectations or outcomes not promised by WordsSimply
• failure to review the membership description before payment
• dissatisfaction based solely on personal preference
• lack of a suitable device, browser or internet connection
• an expectation of a fixed quantity or frequency of future updates where none was guaranteed
• an unused portion of the membership period
• improvement, fluency, examination or career results that were never guaranteed

Partial refunds will not normally be calculated according to the amount of content viewed or the remaining duration of the membership.

3. Cases That May Qualify for a Refund

A refund request may be considered where:

• the same transaction was charged more than once
• an incorrect amount was charged because of a verified system error
• payment was completed but membership access was not activated
• a technical failure originating from WordsSimply prevented access and could not be resolved within a reasonable period
• the service provided was materially different from what was described at checkout
• an unauthorised transaction is confirmed through the relevant payment provider
• a refund or other remedy is required under applicable law

Where possible, WordsSimply may first attempt to correct the access or technical problem before processing a refund.

4. Technical Issues

Temporary interruptions or minor technical difficulties do not automatically qualify for a refund.

Support should first be contacted so that the issue can be investigated and resolved.

Refunds will generally not be available where access problems result from:

• unstable or unavailable internet service
• outdated or unsupported browsers
• incompatible or restricted devices
• forgotten or incorrectly entered login details
• disabled cookies or browser settings
• browser extensions, firewalls or local security software
• failure to follow reasonable troubleshooting instructions
• problems caused by third-party internet or device providers

Where a verified problem originates from WordsSimply and cannot be resolved within a reasonable period, an appropriate refund, access extension or other remedy may be considered.

5. Duplicate, Failed and Pending Payments

A verified duplicate payment for the same membership will normally be refunded.

A payment showing as deducted, pending or failed does not always mean that WordsSimply has received the amount. In some cases, the bank or payment provider may automatically reverse the transaction.

Where payment has not been captured or received by WordsSimply, the reversal must be processed by the relevant bank, card issuer or payment provider.

6. Accidental Purchases

An accidental purchase should be reported immediately.

A request may be considered where:

• the request is submitted promptly
• premium content has not been materially accessed
• the account has not been shared or misused
• transaction records support the request

Once substantial premium access has been used, an accidental-purchase claim will generally not qualify for a refund.

7. How to Request a Refund

Refund requests must be sent from the email address registered with the WordsSimply account.

The request should include:

• registered name
• registered email address
• transaction or payment ID
• purchase date
• payment amount and currency
• payment method
• clear reason for the request
• relevant screenshots or supporting evidence

Requests concerning duplicate charges, incorrect payments or failure to receive access should preferably be submitted within seven days of the transaction.

This reporting period does not remove any right available under applicable law.

8. Review Process

Refund requests will be assessed using available information, including:

• payment and transaction records
• membership activation status
• login and access history
• technical-support records
• information provided with the request
• relevant payment-gateway records

Additional information may be requested to verify the account, payment or reported technical problem.

Decisions will be based on this Refund Policy, available evidence and applicable legal requirements. Requests will not be rejected solely at the arbitrary discretion of WordsSimply.

9. Approved Refunds

Approved refunds will normally be returned through the original payment method.

After WordsSimply initiates a refund, the time required for the amount to appear depends on the payment gateway, bank, card issuer and original payment method. Razorpay states that normal refunds may take approximately 7–10 business days to reflect, depending on the bank’s processing time.

WordsSimply cannot control processing delays caused by banks or independent payment providers after a refund has been successfully initiated.

Following a full refund:

• premium access may be cancelled
• access to the refunded content must stop
• continued access caused by a temporary technical delay does not create a right to keep using the material

10. Account Misuse and Policy Violations

Membership access may be suspended or terminated where there is reasonable evidence of:

• account sharing
• resale or redistribution of premium material
• screen recording or systematic page capture
• unauthorised copying, extraction or reproduction
• attempts to bypass access restrictions
• removal or concealment of watermarks
• fraudulent payment activity
• serious or repeated violations of the Terms & Conditions

A membership terminated because of a verified serious violation will generally not qualify for a refund for the remaining access period.

However, this section does not remove any mandatory consumer right or legal remedy.

11. Membership Updates

Premium members may, from time to time, receive complimentary access to relevant new vocabulary content, additional learning materials, updates, additions or improvements that WordsSimply chooses to include during the active membership period. Any such additional content or updates are provided as complimentary benefits and do not constitute a contractual obligation or guaranteed part of the membership. WordsSimply does not promise any fixed schedule, frequency or quantity of future additions or updates.

However:

• no fixed publishing schedule is promised
• no specific quantity of future content is guaranteed
• separately priced products or services may not be included
• dissatisfaction with the frequency or quantity of updates does not qualify for a refund unless a specific commitment made at checkout was not fulfilled

12. Currency and Third-Party Charges

Membership prices may be displayed in different currencies depending on country, region or checkout settings.

The following charges may be controlled by the bank or payment provider rather than WordsSimply:

• currency-conversion charges
• international transaction fees
• card-issuer charges
• payment-provider service fees
• taxes or deductions imposed independently

Such third-party charges are not refundable by WordsSimply unless they resulted directly from an error attributable to WordsSimply.

13. Changes to This Refund Policy

WordsSimply may revise this Refund Policy when its services, membership structure, payment methods or legal obligations change.

The revised version will be published on this page with an updated Last Updated date.

The policy applicable when the membership was purchased will generally govern that transaction, except where a later change is legally required or provides greater protection to the customer.